At what point can we admit our intelligence agencies are overworked? I'm thinking it's the point when they miss the obvious and disaster results.
The Manchester bomber was an obvious threat. Security forces missed him.
Now, the UK intel community has a chance to learn the holes in their system and do better. That's how it is with failures--even catastrophic ones. Failure always offers a chance to make things better.
Questions for The Ethics Award
- What happens in your org when an important task or project fails?
- How can you help people on the losing end grow from the experience?
- How can you celebrate success while limiting the inevitable hubris that often accompanies it?